Support

Answers to the common questions. Still stuck? Email us and a real person replies.

Scans

How does a scan work?

You take or choose one photo. AbScore rates six zones (abs, chest, shoulders, arms, symmetry and definition) and gives you one overall score and a card. Your first scan is free.

Is my photo stored anywhere?

Your scans and progress photos are stored on your iPhone. When you run a scan, that one photo is sent over an encrypted connection to our AI provider only to produce your score, and it is not kept after the response. The app asks for your permission before it sends a photo for the first time. Details are in the Privacy Policy.

How accurate is the score?

Scores and body-fat figures are visual estimates for motivation, not medical measurements. Use the same lighting and pose each time so your scans compare fairly.

Subscriptions

How do I cancel or restore?

Cancel any time in iPhone Settings → your name → Subscriptions. You keep Pro until the end of the paid period. To restore on a new phone, open AbScore → Settings → Restore purchases. Refunds are handled by Apple at reportaproblem.apple.com.

Your data

How do I delete my data?

Open AbScore → Settings → Delete all my data. It removes every scan, photo, meal, workout and message from your iPhone. There is no account, so nothing else needs deleting.

Contact

Email support@doveling.app. Include your iPhone model and iOS version if something isn't working.